Powered by Preserve Earth
Request a returns label and send your old gear back to us.
OUR PROMISE
If it’s reached the end of the trail, we’ll help you retire it properly and responsibly. Simply request a returns label, package the item up, pop it in the post, and we’ll take it from there. Through our partnership with Preserve Earth, every return is handled through a secure, tracked process so items are processed responsibly, shredded and diverted from landfill through approved recycling and recovery routes. You’ll be helping to reduce waste, protect the outdoors we all enjoy, and support a more circular approach to dog gear.
Our Commitment to Sustainable Progress
Our Commitment to Sustainable Progress means building Dog Avenue in a way that respects the places we explore and the community that explores them. When a product reaches the end of its life, we do not believe the only option should be the bin. That is why we have partnered with Preserve Earth to offer a Take Back Scheme that helps customers return worn out gear for responsible recycling. By creating a simple return process and choosing secure, landfill-diverting recycling routes, we are taking practical steps to reduce waste and keep materials in use for longer.
30%
of online purchases are returned, with reports warning that much of it can end up discarded.
Returns create a hidden waste problem most customers never see.
If a product cannot be resold safely, it needs a responsible end-of-life route.
75%
of returns that cannot be resold are sent to landfill.
When brands cannot rework stock safely, it is often faster and cheaper to destroy it.
That is why secure end-of-life handling matters.
Closing the Loop on Dog Gear
When Returns Become Landfill
Too many products are simply thrown away at their end of life. In many cases, items are still usable just not for their original purpose, but disposal to general waste streams becomes the easiest option. Without a controlled end-of-life process, products can end up in landfill or leak back into circulation through unofficial resale channels, creating risk for both the environment and brand trust. The end result is a hidden waste problem that most customers never see, where good materials are lost instead of being recovered and reused.
Our Circular Take Back Scheme
That is why Dog Avenue follows a circular approach through our partnership with Preserve Earth. When your gear has reached the end of its life, you can request a returns label and send it back to us. From there, items are handled through a secure process designed to keep materials out of landfill and ensure products are dealt with responsibly. Returning old products is a simple action that stops waste at the source and helps us recover as much value from materials as possible, instead of letting them become permanent pollution.
